Since 1998 continously involved in Customer Strategy, CRM and Customer Experience projects, cross-function and cross-industry. Main clients include leading brands from Automotive, Air Transport, Financial Services, Software vendors, Industrial Manufacturing and Health Care.
Professional goal is to make Customer Centric Management work at client site, improving management leadership, processes, technology and talent management, based on leading edge methodologies created in Buljan & Partners.
Since 2011 Primary judge for CRM Idol
Since 2012 Mentor for Customer Centric Management at PWN (Professional Womens Network)
Since 2014 Program leader Customer Experience Management with AEC
Specialties: Customer Centricity, Customer Experience, CRM, Project Management, Organizational Change, Executive Training & Coaching